Tezomeya Webshop

Tezomeya Webshop Top
Tezomeya Top

Ordering Information

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How to order

  • 1 Go to the webshop page.
  • 2 Ordering through the web store. Step one, please choose a product. Step two, choose color, size and quantity, and click “add to cart”. If you want to order an additional product please go to that page and do the same steps. When you add it to your cart, the total will be calculated automatically.
  • 3 If the item total is under 100,000 yen, an automatic temporary shipping fee of 1,500 yen will be applied to the order. This fee will be adjusted after calculating the actual shipping fees. This is due to the PayPal payment system. Thank you for your understanding.
  • 4 After choosing items, please fill in the necessary information.
  • 5 Please check and confirm your information, then click the "Confirm and Order" button. The order will then be sent to Tezomeya.

From payment to finished product

Confirmation of Order by Email
Please follow the directions for placing an order. After placing an order through the web store there will be an automated order confirmation email. If you do not receive this first email, please contuct us.
Payment Request within Two Business Days
Within two business days, we will send the second email to inform the finalized amount (that includes the actual shipping fees). And soon afterwards third email will be sent from Paypal. Please complete your payment following the third email. If these emails are not received within three business days, please contuct us.
Stock Availability
If the item(s) ordered is in stock we will ship in two or three business days. If not all the items ordered are available; on average, it takes two to four weeks for items to be made. All products are hand-dyed, and typically, we dye each item to order. Please understand our process takes time, and it cannot be hurried or rushed.
Privacy Protection
We will never share or provide your private information to third parties. Regarding credit card payments PayPal handles all transaction of this manner, and has reliable security protection. Customers privacy information is very important to Tezomeya.

Shipping

  • 1 International orders will be shipped by EMS a service provided by the Japanese Post Office. Please refer to the EMS Delivery Table for approximate shipping times.
  • 2 Shipping fees must be paid by customers. Shipping fees are calculated by parcel weight, and location. The shopping cart checkout only shows the item total (orders under 100,000 yen will be adjusted from the temporary shipping fee).

Customs

  • 1 Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. If you are concerned about customs, please check with your country’s customs office to determine what these additional costs will be prior to buying.
  • 2 These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.
  • 3 We do not mark merchandise values below value or mark items as "gifts" – Japan and International government regulations prohibit such behavior.

Returns

We dye our products with natural dyes; it is very difficult to create identical colors consistently. The color on the website and the color of the actual product may differ. Upon receipt of the product, please check that the size, color, etc. is correct to your order. If there is any discrepancy or problem, we will happily exchange or refund.

The item must not be worn, and must be returned within seven days. Please refer to the information below.
  • 1 Please check the contents of the package immediately.
  • 2 If the product is not what you expected please contact us by email.
  • 3 If there are any flaws, or mistakes on our side of the order, we will cover the return-shipping fee. If it is the customer’s mistake, the customer must cover the return-shipping fees.
  • 4 If you wear the item, or if you don’t contact us within 7 days, or if the product is damaged by the customer, we don’t accept return or exchange.
  • 5 Please contact us before shipping back to us; we will not accept a return unless contacted first.

Payment

  • 1 Tezomeya uses the PayPal payment system. After the order process, please follow our emails.
  • 2 Payment can be made by PayPal ID, VISA, and MASTERCARD.
  • 3 We process the payment based on the item total. We will calculate shipping based on the weight of the order and shipping address. Tezomeya will inform customer of shipping fees before payment is due (orders under 100,000 yen will be adjusted from the temporary shipping fee).

Inquiry

Please feel free to contact us if there are any concerns, comments, or questions. In addition, if there is any positive or negative feedback we heartily welcome customers to contact us. In addition, don’t forget the free re-dye service if you want to change the color of your product.